Pub Charity

By kjenkins | 06/09/2019

Firstly, congratulations to all the shortlisted and winning pubs at last night’s GBPAs. I hope there are many sore heads and smiling faces throughout the industry this morning! Speaking of smiling…

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Customer experience

By kjenkins | 12/08/2019

When customer experience goes bad. Sounds like a show that Gordon Ramsey should be presenting on ITV3. In all honesty I would rather face a barrage of expletives and spittle…

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