Posts by Blake Gladman
Getting back to the office
It’s been almost 5 months since the UK lockdown was announced. Since then many retail and hospitality businesses have closed and re-opened and staff have returned to their place of…
Read MoreCustomer satisfaction in hospitality
Customer satisfaction in hospitality remains strong with a consistent 95% feeling confident enough to return. But the growing customer base are still looking for improvements, according to this week’s Customer…
Read MoreMasks in hospitality
Masks are rising on customers’ agenda Overall customer confidence in health and hygiene remains strong within hospitality, with little change since re-opening weekend- 95% of those who visited a hospitality…
Read MoreThe new ‘Big Night In’
The ‘Big Night In’ reimagined The lockdown may have been designed to keep us apart but in many respects, it has bought us closer together. Nights out down the pub…
Read MoreNew breed of beer enthusiasts
A new breed of beer enthusiast emerges from lockdown Three months spent in lockdown has significantly shifted the way many are consuming beer, according to our new survey of 2,364…
Read More2020 hospitality consumer trends
As we know all too well, many industries have suffered during this pandemic, but the effect on the UK hospitality industry has been heart breaking to watch. KAM carried out…
Read More