Posts by Blake Gladman
Kindness Counts
Almost three quarters of UK adults say it is important that we learn from the Covid-19 pandemic to be kinder as a society. As we reflect on lessons learnt over…
Read MoreMerging People and Technology
The cracks caused by staff shortages are really beginning to show according to new consumer and hospitality staff research we carried out with pointOne. The research reveals customer experience, particularly…
Read MoreLets talk about hygiene
Rollback to pre-pandemic and hygiene probably didn’t weigh heavily on your mind as an operator. It was more about experience and ambiance. Fast forward to 2021 and despite the initial…
Read MoreLegacies of lockdown for the Great British Pub
One of the things this pandemic has done to the hospitality industry is exacerbate the same challenges that many publicans have faced for many years; how to drive more (and…
Read MoreCelebrating all things beer
This week is ‘Cask Ale Week’ – the annual celebration of everything ‘cask’, with pubs throughout the country running promotions, competitions, events, and beer festivals to celebrate the classic British…
Read MoreConsumer intentions for Christmas 2021
3.3m people have already made Christmas reservations 1-in-5 UK adults, who celebrate Christmas, have already started planning for Christmas, according to a new consumer poll from research consultancy, KAM. With…
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