Nightcap

Measuring employee engagement  The Challenge Nightcap wanted to understand what their employees really think about working in the business – especially as the business continues to grow and expand with…

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Wingstop

Product based taste-tests to optimise new menu  The Challenge Wingstop wanted to refresh their iconic menu and asked KAM to help them understand Wingstop customer and non-customer thoughts and perceptions…

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Butcombe Group

Using customer research to challenge assumptions  The Challenge Butcombe Group – the award-winning pub, inn and brewing business with 120+ venues across the UK and Channel Islands – has grown…

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Roxy Leisure

COMPETITOR BENCHMARKING TO DRIVE SUCCESS  The Challenge Roxy Leisure, a leading operator in the competitive socialising space, wanted to understand how their brand was perceived in a rapidly expanding and…

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JW Lees

UNDERSTANDING PUB PARTNERS MOTIVATIONS & CONCERNS  The Objective JW Lees received annual feedback from their pub partners as part of KAM’s ‘Licensee Index’ which provides licensee feedback and benchmarks where…

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